Effective Date: March 22, 2025
Thank you for choosing SS IPTV. Please read our Refund & Return Policy carefully before purchasing any IPTV subscription.
1. Digital Product Policy
All IPTV subscriptions provided by SS IPTV are digital products. Once your account is activated and login details are sent, the service is considered delivered.
2. Refund Eligibility
Refunds are only possible in the following cases:
- You did not receive your IPTV subscription details within 24 hours after payment.
- The service is completely inaccessible, and our support team fails to solve the issue within 48 hours of your support request.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You change your mind after purchase.
- You fail to install the app or service on your device.
- Device incompatibility or weak internet connection issues.
- Channels or specific content are not available as expected (channel list may change).
- Partial usage or requesting a refund after several days of service use.
4. Free Trial Recommendation
We highly recommend that all users request a Free Trial before purchasing to:
- Test the service quality.
- Verify device compatibility.
- Check channel availability.
👉 Contact for Free Trial: support@iptvservices.online
5. How to Request a Refund
If you meet the refund conditions, please email us within 48 hours of receiving your subscription: 📧 Email: support@iptvservices.online
Provide:
- Your full name and order number.
- Reason for the refund request.
- Proof of the issue (screenshots or video, if applicable).
Our team will review your case and respond within 24-48 hours.
6. Policy Changes
SS IPTV reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.
✅ Website: https://ss-iptv.net
📧 Support Email: support@iptvservices.online
